IntoResin have a 30-day 100% satisfaction guaranteed return policy. We gladly accept returns and exchanges of new, unused, and unopened merchandise where the process is initiated within 30 days of receipt of the item. Returned products must be in salable condition and returned with their associated container and/or packing materials. Returned items should be shipped out within 7 days after we authorize the return. We cannot accept used products and will return those at the customer’s expense. When we receive your returned items, we will offer exchange or refund per your preference. If you choose refund, you will receive a refund back to your original payment method in 1-3 days.
For any return & exchange request, please contact us via: firstname.lastname@example.org
30-Day Money-Back Guarantee for Any Reason
For Undamaged or Non-Quality Related Products
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in IntoResin’s warehouse for inspection, the refund process will begin.
Refund requests for the 30-day money back guarantee expire 30 days after opening a return claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through IntoResin’s online store, please contact retailers for refunds. For quality-related issues, please see below.
For Damaged or Quality-Related Issues
All quality-related defects on items sold directly by IntoResin or IntoResin's authorized resellers are covered by an 30-day hassle-free warranty, starting from the date of purchase.
IntoResin's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly.
For quality-related return claims, a new item will be sent. In situations where a replacement is not an available or preferred option, we will offer a partial refund according to the usage time and situation of the product.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 15 days after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Valid proof of purchase:
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 60 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 60-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
IntoResin is not liable for:
When returning items with a prepaid shipping label provided by IntoResin, IntoResin takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. IntoResin does not provide refunds for items damaged in transit for non-quality related warranty claims.